IQcrm is call center management system.
It has been developed for companies and call centers using IP compatible switchboards.
IQcrm software, which brings a new perspective to call center CRM software with its design, ease of use and full control at every stage, consists of the following modules.
• Customer Pool
• Smart Customer Transfer Module
• Detailed Customer Information Database
Format Independent Data Transfer over Excel
Digital Switchboard Integration, fully integrated Soft Phone
Automatic Call
• Call Pickup
• Caller Information Display
• Entering an Appointment
Call Waiting
• Call Forwarding
• Team Leader Instant Call Listening, Interrupt
Sales Management
• Creating a Sales Pool
• Sales Verification Module
• Card Keypad Module
• Automatic Voice Guidance
• Customizing Forwarding Messages
• Accurate keystroke control
Card Prefix Control
Agent Break Time Control
Integrated CRM Module
• After Sales Services Module
• Shipment and Cargo Tracking Module
• Demand Complaint Management Module
• Personnel Management Module
Integrated Human Resources (HR) Module
• Team Building
• Team Based Customer Pool Definition
• Personal Call Center Authorization
• PDKS – Integration with Personnel Attendance Control Systems (Chip Card, Fingerprint, Face Recognition)
• Manager Information Screen
Instant live status check
• Daily call and sales information summary
• Listening and prompting active calls over CRM
Detailed, Flexible, Call, Agent, Call and Sales Reports
• IVR
• Creating Custom Surveys and Instant Application, Custom Survey Reports
• Creating Special Information Form and Collecting Information and Reporting Through Special Form During Call
• Information Form Fields Design and Information Entry via the Form Designed at the Time of Interview, Reporting
